NEW ASIA TOURS Privacy Policy

This Privacy Policy ("Policy") explains in general terms how New Asia Tours and controlled entities (New Asia Tours Co., Ltd, register number: ….) ("we" "our" or "us") protect the privacy of your personal information. This Policy sets out how New Asia Tours aims to protect the privacy of your personal information, your rights in relation to your personal information managed by New Asia Tours, and the way New Asia Tours collects, holds, uses, and discloses your personal information.

We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic, and procedural safeguards to protect personal information in our care.

1. What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about a natural person whose identity is apparent or can reasonably be ascertained from the information or opinion.

Sensitive information may be required to be collected in order for New Asia Tours to provide you with products and/or services. Sensitive information is a type of personal information and will only be collected where it is reasonably necessary for one or more of New Asia Tours’ functions and/or activities. An example of sensitive information and its use includes when we ask you to disclose any medical issues or conditions that may be of relevance to your booking.

2. How do we collect personal information?

Generally, this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email, or when you visit our website. We may request information about you when you purchase or make inquiries about accommodation or other products and services; when you enter competitions, register for promotions, or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback or when you register as a member and complete your personal profile and preferences.

3. Why do we collect personal information?

New Asia Tours collects, holds, uses, and discloses your personal information where it is reasonably necessary for the purposes of:

  • providing you, or an entity with which you are connected, with travel advice, travel products, and associated services.
  • accounting, billing, and other internal administrative purposes.
  • developing and facilitating a business relationship with you or an entity with which you are connected
  • identifying and informing you of services that may be of interest to you.

4. What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, passport details, dietary requirements (if any), and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of New Asia Tours including, for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. In some circumstances, New Asia Tours may also hold other personal information that has been provided by you.

We are required by law to obtain your consent to the collection of sensitive information. In order for us to provide the services you request, you consent to the collection of all information that is provided to us for use in accordance with this Policy, unless you tell us otherwise.

5. How do we use personal information?

We will use your personal information to provide you with accommodation and travel-related products and/or services.

6. Is the information disclosed to third parties?

We may disclose your personal information:

  • to third parties such as hotels other accommodation providers and other service providers for the purpose for which the information was collected or for a related purpose, for example, to facilitate and process your accommodation arrangements; and

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled “When we act as agent”.

Where we engage third-party contractors to perform services for us those third-party contractors may be required to handle your personal information. Under these circumstances, those third-party contractors must safeguard this information and must only use it for the purpose for which it was supplied.

Other than the above, we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law, or necessary to investigate suspected unlawful activity.

7. Security of information

New Asia Tours has implemented stringent physical, electronic, and managerial security procedures in order to protect personal information from loss, misuse, alteration, or destruction.

New Asia Tours regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.

8. How to contact us

For further information, feedback, or inquiries regarding the Policy, or to access your personal information, kindly contact New Asia Tours’ Head Office by:

Post address:
New Asia Tours Co., Ltd. Floor 5th, Vinachimex Building, No 04 Pham Ngu Lao Str, Hoan Kiem Dist, Hanoi City, Vietnam.

Phone: +84-82-557-8989 

9. Complaints

If you have any complaints about our privacy practices, please contact us

We take complaints very seriously and will respond to acknowledge your complaint within 7 days of receipt.

10. Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.