Payment and Cancelation

I. Payment Instruction:

1. Payment by bank transfer: (Majority Recommended)

• For payment, please send the bank transfer (including the full bank transfer fee) to our director’s bank account per the following details:
• Account Number: 896-8888-6886
• Beneficiary Name: Hoang Thi Nhat Trang
• Beneficiary Bank: TP BANK (Tien Phong Commercial Joint-stock Bank)
• Beneficiary Bank Add: 1st Floor, Smile Trung Yen Building, Nguyen Canh Di Str., Hanoi, Vietnam.
• Bank Swift Code: TPBVVNVX

The customers just need to inform the sending amount to bank staff in USD, they will convert to local currency with real-time exchange rates in the customer's country.

2. Payment by OnePay (OnePay Online Service and Commercial JSC) online payment link: (Minority recommended)

• OnePay is a trusted platform for payment with high protection for senders and transactions.
• We will create a Payment Link then you just pay it with a few clicks with your Credit Cards.
• This method of Online Payment is subjected to a service charge:

         + Visa, Master, JCB card: 3%
         + Amex Card: 4%

3. Via Paypal (Not recommended, just backup)

• For payment, please kindly log in to Paypal and add this account email:
• tranvietlinh.vn@gmail.com.
• If you do not have a PayPal account, you can pay under the guest option by your credit card directly.
• An amount of service charge could be applied as options below:
  + Choose the purpose of payment for service: 3%.
  + Choose the purpose of sending money to Friend/Family (recommended): 0%

II. Payment and Cancelation: 

1. Payment Policy: 

• Deposit policy: A deposit of 50% of the total booking value is required upon confirmation of the booking tour.
• Balance settlement: Due to the departure date of your trip, our Sales will update the date of balance settlement to you in advance.
  
  -> All the purposes of payments are to indicate your will to plan your trip and help you secure the top services with the best prices.​

-> The flight fares are flexible and change with time, so the above amount of deposit could help us to fix the total tour cost for you at the time of booking confirmation. It helps customers not pay the extra cost in any situation

2. Cancellations policy: 

• In case of cancelation by customers, your bookings must be canceled in writing to New Asia Tours via email as an official method. The following cancellation fees will applied:
• Cancelations within:

• Kindly note that all these policies are based on the contracts from service suppliers including hotels, trains, transportation, and cruise companies...
• In case of cancelation and charges, we will try our best to handle the situation and give our customer a favor to reduce the penalty fees as dealing with per supplier.
• Thank you for using New Asia Tours’ custom travel service. For making a payment, please select one of your preferred methods of payment from the list below.

3. Force majeure cases:

In case the trip is postponed or postponed, affected by objective impacts such as war, epidemics, natural disasters, conflicts between countries...

New Asia Tours will make every effort to work with service providers to cancel the service, recover the amount paid, and refund the customer, to protect the customer's benefit at the highest level. specifically, the refund level will be based on the actual situation of each booking at each time, and this cannot be committed to the exact level of refund.

4. Canceled by Customers in other situations:

Suppose the trip is postponed or canceled by the customer due to several reasons that can be considered, such as Illness, performing state obligations, or exit restrictions for each traveler's country at a given time. In that case, New Asia Tours will also make efforts to work with service providers to support refunding costs to customers. We will also not charge a fee for our services to provide maximum customer support.
In these cases, requiring customers to present official documents and evidence for their reasons is mandatory.