A. Payment Instruction:

1. Payment by bank transfer: (Majority Recommended)

  • Beneficiary Name: Nguyen Thi Viet Hang
  • Beneficiary Bank: VIETCOMBANK (Joint Stock Commercial Bank for Foreign Trade of Vietnam)
  • Beneficiary Bank Add: 11B Cat Linh, Hanoi, Vietnam.
  • Account Number: 1056392968
  • Bank Swift Code: BFTVVNVX
  • Website: //https://www.vietcombank.com.vn

Or

  • Beneficiary Name: New Asia Tours Co. Ltd
  • Beneficiary Bank: Military Commercial Joint Stock Bank - MB Bank
  • Account Number: 5265292743236
  • Beneficiary Bank Add: Hanoi Branch – No 83 Tran Thai Tong Street, Cau Giay District, Hanoi City
  • Bank Swift Code: MSCBVNVX
  • Bank code: 01311010
  • Website: www.mbbank.com.vn

Customers need to inform the bank staff of the sending amount in USD, and they will convert it to the local currency using real-time exchange rates applicable in the customer's country.

2. Payment by OnePay (OnePay Online Service and Commercial JSC) online payment link: (Minority recommended)

  • OnePay is a trusted platform for payment with high protection for senders and transactions.
  • We will create a Payment Link, and then you can pay with just a few clicks using your Credit card.
  • This method of Online Payment is subject to a service charge:

         + Visa, Master, JCB card: 3%
         + Amex Card: 4%

3. Via PayPal (Not recommended, just backup)

  • For payment, please kindly log in to PayPal and add this account email:
  • tranvietlinh.vn@gmail.com.
  • If you do not have a PayPal account, you can pay under the guest option by your credit card directly.
  • An amount of service charge could be applied as options below:
    + Choose the purpose of payment for service: 3%.
    + Choose the purpose of sending money to Friend/Family (recommended): 0%

B. Payment and Cancellation:

1. Situation of the price changes:

All prices quoted are stated in United States Dollars ($) and are based on transport prices (including the cost of fuel), dues, taxes, or fees chargeable at airports and ports, accommodation costs, sightseeing fees, and exchange rates current and appropriate at the time of publication. If any of these vary, the Tour price may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Customer. During the period of 10 days prior to the Customer's arrival date, the Tour price shall not be increased by the Company.

2. Situation of the service changes:

Whilst the Company shall do everything reasonably possible to provide the Customer's tour itinerary as planned, the Company reserves the right to alter itineraries, transport, and/or accommodation. In such cases, a one-week prior written notification of the alterations shall be made to the Customer by the Company.

3. Cancellation Policy:

3.1. Cancelled by Company (N.A.Tours)

(i) If the Tour is not paid for by the due date, the Company shall have the right to cancel the Tour. If the Company, at the request of the Customer, agrees to delay cancellation of the Tour, then the Company still cancels the Tour for the Customer's non-payment, the cancellation charges set out in Clause 4B shall apply and be payable by the Customer.

(ii) If the Company does not receive the minimum number of bookings to provide the Tour, the Company, at its discretion, shall be entitled to cancel or curtail the Tour at any time up to 4 weeks before the arrival of the Customer and the Customer shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Company shall notify the Customer within seven days of cancellation or curtailment necessitated by the foregoing circumstances.

3.2.    Cancelled by Customers:

We always aim to protect the maximum interests of customers. However, if the cancellation of the trip is your will, service providers such as cruises, hotels, airlines, etc., will still apply the penalty due to the customer's cancellation of the service.
We will make every effort to minimize this penalty by using our reputation to negotiate with each supplier.
In case the customer is sick, ill, not yet treated in the hospital, armed conflict, etc., please provide valid documents so that we can work with the suppliers to support the protection of your rights.

Flexibility is our strongest point. You can amend your booking when it is made. Just contact us at contact@newasiatours.com with your booking details at least 7 days before your departure.

Our reservations team is glad to amend your booking accordingly.

Cancellation Compensation:

+ 30 days before arrival: 30% of the total package's price is forfeited.

+ 29 – 15 days before arrival: 60% of the total package is forfeited.

+ 14 - 3 days or less before arrival: 80% of the total package is forfeited.

+ 48 hours or no show: 100 % of the total package is forfeited.

Cancellation fees may vary for certain custom itineraries; consult your New Asia Tours advisor for details.

3.3.    Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services which are included in the Tour prices but not utilized by the Tour member.

4. Force Marjuere Cases:

If as a consequence of “Force Majeure” (as defined below), the Company is obliged to curtail, alter, extend or cancel the Tour, the Customer shall not be at liberty to maintain a compensation claim or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against the Company.

5. Customers with special personal needs:

(i)     It shall be the Customer's responsibility to disclose, before booking, to the Company any physical or mental condition of a member of his party which may be relevant.

(ii)    The Company reserves the right to decline to provide the Tour for a person where, in the opinion of the Company, that Tour would be inconsistent with the special needs of that person. No liability shall attach to the Company for the provision of an unsuitable Tour for any person where that person's special needs have not been disclosed at the time of booking.

6. The Obligation of the Customers:

(i)     The Customer is obliged to check their travel documentation to ensure that the dates are correct and should notify the Company immediately of any errors or omissions.

(ii)    It is the responsibility of the Customer to ensure that their travel documentation is in order, e.g., passport and visa.

(iii)    Where the Customer does not arrive on the agreed date for the Tour, the Company is entitled to treat the Tour as having been cancelled by the Customer.

(iv)     The Customer agrees to abide by instructions given by the Company crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with the Crew's instructions.

(v)      The Customer agrees to conduct themselves properly, not to cause disturbance or offence to other holidaymakers.

(vi)     Customer agrees not to damage the accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of the same.

7. The Complaint:

(i) If the Customer wishes to make a complaint about a holiday, he should inform the Company's representative at the location where the Customer is when the complaint arises, thereby giving the Company a reasonable opportunity to rectify matters.

(ii)     Notwithstanding the above, the Customer can notify the Company in writing using the feedback form not later than 30 days after their return to the port of departure. Any complaint received after this period will not be entertained.

(iii)     The Customer may also email the Travel Consultant of the company at: contact@newasiatours.com

8. Liability and Insurance:

8.1. Liability:

(i)     The Company is not responsible for any loss, injury, or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disasters, political action,s and unrest must be borne by the Customer.

(ii)     The Company shall not be liable for any damage caused to the Customer by the failure to perform the Contract or the improper performance of the Contract where the failure or the improper performance is due neither to the fault of the Company cause.

(a)     The failure which occurs in the performance of the Contract is attributable to the Customer; or

(b)     The failure is attributable to a third party unconnected with the provision of the services contracted for and is unforeseeable or unavoidable;  or

(c)     The failure is due to Force Majeure as defined in Paragraph 5 above.

8.2     Insurance

The Customer is required to have full travel insurance. It is the responsibility of the Customer to read their insurance policy before they travel and ensure that the insurance scheme provides the Customer with the requisite level of cover.

8.3     Dispute Settlement

(i)     The terms and conditions contained herein are governed by and interpreted by the Laws of Vietnam.

(ii)     Any dispute arising out of or in connection with the application of the terms and conditions contained herein, if not capable of being resolved amicably between the Customer and the

Company within 30 days, will be referred to the Vietnam International Arbitration Centre (“VIAC”) for final and binding settlement by its rules of arbitration. The place of arbitration will be Ha Noi City, and the language of arbitration will be English.

(iii)     During and without prejudice to the course of arbitration, this Agreement shall continue to be performed.

Participation in any Tour implies full and unconditional acceptance of the above conditions by the Customer.

9. Instant Contact:

If you wish to speak to us, please call or send us a message via WhatsApp:

+84-96586-2323 (Mr. Lam Le)

+ 84-82557-8989 (Mr. Ling Chen)

At any time of the day or night.